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Let’s talk about the operational friction.
If a process is messy, repeated, unclear, or stuck between too many tools, that is a sensible place to start.
Start here
Describe the bit that is harder than it should be.
Start with the process itself: what happens now, where it slows down, and what your team has to repeat, chase, copy, or check by hand.
A few practical details are enough. Mention the systems involved, who uses the process, and what a better version would make easier.